Refund policy
VALROW — 3-Day Exchange Policy
At VALROW, we carefully inspect every order before dispatch. We offer exchanges within 3 days of delivery only in case of major issues, such as:
- Defective or damaged product received.
- Wrong size received compared to the size ordered.
- Wrong product/article received.
Important Conditions:
- Exchange requests must be raised within 3 days of delivery.
- The product must be unused, unwashed, unaltered, and in its original condition, with all tags and packaging intact.
- Unboxing video/photos may be required as proof for defective, damaged, or incorrect items.
- Exchanges are not accepted for change of mind, colour preference, minor fitting issues, or normal variations in fabric/colour.
- VALROW reserves the right to reject an exchange request if the product shows signs of use, washing, damage, alteration, or missing tags.
- Exchange is subject to product availability. If the requested size/article is unavailable, an alternative resolution may be offered at VALROW’s discretion.
To request an exchange, contact VALROW Customer Support within 3 days of delivery with your order number and clear photos/videos of the issue.
Missing or Damaged Product Policy
If you receive a package with a missing item, damaged product, or any issue with the contents of your order, you must provide a clear, uninterrupted package-opening/unboxing video as proof.
The video must:
- Start before the package is opened.
- Clearly show the package, shipping label, and outer condition.
- Show the complete opening process without cuts or edits.
- Clearly show the products received and any damage or missing items.
Claims without a valid package-opening video may not be accepted or eligible for replacement/refund.
Please contact VALROW customer support as soon as possible after receiving the order if you notice any issue.
