Refund policy

VALROW — 3-Day Exchange Policy

At VALROW, we carefully inspect every order before dispatch. We offer exchanges within 3 days of delivery only in case of major issues, such as:

• Defective or damaged product received.
• Wrong size received compared to the size ordered.
• Wrong product/article received.

Important Conditions:

• Exchange requests must be raised within 3 days of delivery.
• The product must be unused, unwashed, unaltered, and in its original condition, with all tags and packaging intact.
• Unboxing video/photos may be required as proof for defective, damaged, or incorrect items.
• Exchanges are not accepted for change of mind, colour preference, minor fitting issues, or normal variations in fabric/colour.
• VALROW reserves the right to reject an exchange request if the product shows signs of use, washing, damage, alteration, or missing tags.
• Exchange is subject to product availability. If the requested size/article is unavailable, an alternative resolution may be offered at VALROW’s discretion.

To request an exchange, contact VALROW Customer Support within 3 days of delivery with your order number and clear photos/videos of the issue.